WinLion Casino Privacy Policy

At WinLion, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at winlion.com. By accessing our services, you acknowledge that you have read and understood this document. We encourage you to review it carefully so you know exactly how we handle your data and what your rights are as our valued player.

Who We Are

WinLion Casino operates under an Anjouan Gaming License and provides online casino and sports betting services to eligible players worldwide. Our platform is available at winlion.com, with regional mirrors at winlion.casino and winl1on.com depending on your geographic location. We act as the data controller responsible for your personal information collected through our website, mobile platform, and PWA application.

Information We Collect

When you register and use Win Lion Casino, we may collect the following categories of personal data:

• Your full name, date of birth, and contact details including email address and phone number
• Your billing address and country of residence
• Payment information, including details linked to Interac, Visa, Mastercard, and Apple Pay
• Government-issued identification documents required for identity verification
• Your gaming activity, transaction history, and account preferences
• Device data, IP address, browser type, and cookies when you access our platform
• Communications you send us via live chat, email at [email protected], or our on-site contact form

How We Use Your Information

At WinLion, we use the data we collect for specific, legitimate purposes. We never sell your personal information to third parties for their own marketing use. Here is how we process your data:

• To create and manage your account on our Win Lion online casino
• To process deposits in CAD and handle withdrawals via your original payment method
• To verify your identity and comply with anti-money laundering regulations
• To apply bonuses such as the WinLion welcome bonus, loyalty rewards, and promotional offers
• To track your progress within our 26-level Loyalty Ladder program
• To provide 24/7 customer support in English and French
• To send you relevant communications about promotions, including the WinLion bonus code offers and weekly reload bonuses
• To enforce our responsible gaming tools including deposit limits, loss limits, and self-exclusion
• To detect and prevent fraud, abuse, and any activity that violates our terms

Legal Basis for Processing

Our WinLion Casino platform processes your personal data on the following legal grounds:

• Contractual necessity — we need your data to provide the services you have signed up for
• Legal obligation — we must process certain data to comply with licensing conditions and financial regulations
• Legitimate interests — we use data analytics to improve the Win Lion online casino experience and protect platform security
• Consent — where you have given us explicit permission, for example to receive marketing communications about the WinLion sign up bonus or promotional codes

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. At WinLion, cookies help us remember your preferences, keep your session active, and understand how you interact with our games and features. We use the following types of cookies:

• Essential cookies — required for the basic functioning of our website and secure login
• Analytical cookies — help us understand traffic patterns and improve our online casino WinLion services
• Marketing cookies — allow us to deliver relevant promotional content related to WinLion promos and bonus offers
• Functional cookies — enable features like language preferences across our English, French, German, and Greek interfaces

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our WinLion Casino platform.

Data Sharing and Third Parties

We at Win Lion do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in specific circumstances:

• Payment processors and financial institutions that handle your CAD transactions
• Identity verification and KYC service providers required by our Anjouan Gaming License
• Game software providers such as Pragmatic Play, Microgaming, Play'n GO, and other studios in our library of up to 10,000 slots and 1,000 live games
• Regulatory and law enforcement authorities when required by law
• Our VIP program partners who assist in delivering dedicated VIP Manager services

All third parties we work with are contractually bound to handle your data securely and in accordance with applicable privacy laws.

Data Retention

Our WinLion Casino retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Transaction records, identity verification documents, and gaming history may be retained for a minimum of five years following account closure to comply with anti-money laundering requirements. You may request deletion of your data subject to these legal retention requirements.

Your Rights

As a user of our Win Lion Canadian online casino, you have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data where no legal obligation requires us to retain it
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to data portability in a structured, commonly used format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Security Measures

We are committed to protecting your data through robust technical and organizational security measures. Our WinLion Casino platform uses SSL encryption for all data transmissions, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use strong, unique passwords and to never share your account credentials.

Restricted Countries

Our Win Lion online casino does not accept players from certain jurisdictions including the USA, United Kingdom, Australia, Russia, Ukraine, and a number of other restricted countries listed in our Terms and Conditions. If you are located in a restricted territory, you should not attempt to access or use our services. We use geo-location technologies to help enforce these restrictions and protect compliance with our licensing obligations.

Children's Privacy

At WinLion, we strictly prohibit access to our platform by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a user is under the minimum age requirement, we will immediately suspend the account and delete associated data. We use age verification procedures during registration to uphold this commitment.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our WinLion Casino website. We encourage you to review this policy periodically. Your continued use of our platform following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data at Win Lion Casino, please do not hesitate to get in touch with our team. You can reach us through our 24/7 live chat on winlion.com, by emailing us at [email protected], or by using the on-site contact form available in your account area. We are here to help and committed to resolving any privacy-related concerns promptly and transparently.